{"id":2736,"date":"2010-08-09T19:52:17","date_gmt":"2010-08-09T19:52:17","guid":{"rendered":"http:\/\/the19thfloor.net\/?p=2736"},"modified":"2010-08-09T19:52:17","modified_gmt":"2010-08-09T19:52:17","slug":"customer_servic","status":"publish","type":"post","link":"https:\/\/the19thfloor.net\/?p=2736","title":{"rendered":"Customer Service"},"content":{"rendered":"

Jeff Bezos, CEO of Amazon, probably has a whole floor of people whose sole job is to read and selectively respond to the gigabytes of e-mail that he receives each day. And one of them decided to respond to my e-mail to Bezos extolling the virtues of my Kindle but pointing out that the accessibility could be improved. Here’s the text of the e-mail:

<\/b><\/p>\n\n\n\n
\n\n\n\n\n\n\n\n\n\n\n
from<\/span><\/b><\/td>\n<\/span>Amazon.com Executive Customer Relations<\/span> <ecr-replies@amazon.com><\/span><\/span><\/b><\/td>\n<\/tr>\n
reply-to<\/span><\/b><\/td>\n<\/span>“ecr-replies+ACX771BMYOAYX@amazon.com” <ecr-replies+ACX771BMYOAYX@amazon.com>
<\/span><\/b><\/td>\n<\/tr>\n
to<\/span><\/b><\/td>\n<\/span>“mcsiegel19@gmail.com” <mcsiegel19@gmail.com>
<\/span><\/b><\/td>\n<\/tr>\n
date<\/span><\/b><\/td>\n<\/span>Sat, Aug 7, 2010 at 7:08 PM<\/span><\/b><\/td>\n<\/tr>\n
subject<\/span><\/b><\/td>\n<\/span>Your E-mail to Jeff Bezos, Re: Kindle Accessibility Request<\/span><\/b><\/td>\n<\/tr>\n
mailed-by<\/span><\/b><\/td>\n<\/span>bounces.amazon.com<\/span><\/b><\/td>\n<\/tr>\n
signed-by<\/span><\/b><\/td>\n<\/span>amazon.com<\/span><\/b><\/td>\n<\/tr>\n
<\/span>
<\/b><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/td>\n		\n

<\/span><\/span><\/span><\/b> <\/div>\n<\/td>\n

<\/b><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

Dear Mark,<\/p>\n

I’m Allissa Bratager of Amazon.com’s Executive Customer Relations team. Jeff Bezos received your e-mail and asked me to respond on his behalf.<\/p>\n

I’m happy to hear you\u2019re currently enjoying your Kindle! We’re excited to offer these to our customers!<\/p>\n

I\u2019d also like to thank you for thoughts on creating a different page-turning feature. I’ll make sure your feedback and suggestions are passed on to the Kindle development team for consideration as we continue to plan new features and improvements.<\/p>\n

Thanks for your interest in Amazon Kindle.<\/p>\n

Regards,<\/p>\n

Allissa Bratager
Executive Customer Relations
Amazon.com<\/b> <\/p>\n

It’s not exactly a pinky swear to build a more accessible Kindle, but at least Bezos’ minions decided that the issue warranted a vague nod of agreement. If a few hundred thousand people send similar e-mails to Bezos, Amazon might actually take the request seriously. Or else I’ll just have to set up a bunch of fake Gmail addresses.<\/p>\n

\"\"<\/div>\n","protected":false},"excerpt":{"rendered":"

Jeff Bezos, CEO of Amazon, probably has a whole floor of people whose sole job is to read and selectively respond to the gigabytes of e-mail that he receives each day. And one of them decided to respond to my e-mail to Bezos extolling the virtues of my Kindle but pointing out that the accessibility […]<\/a><\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"sfsi_plus_gutenberg_text_before_share":"","sfsi_plus_gutenberg_show_text_before_share":"","sfsi_plus_gutenberg_icon_type":"","sfsi_plus_gutenberg_icon_alignemt":"","sfsi_plus_gutenburg_max_per_row":"","jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":false,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2}},"categories":[1],"tags":[],"class_list":["post-2736","post","type-post","status-publish","format-standard","hentry","category-uncategorized","category-1-id","post-seq-1","post-parity-odd","meta-position-corners","fix"],"jetpack_publicize_connections":[],"jetpack_featured_media_url":"","jetpack_shortlink":"https:\/\/wp.me\/p9Iwau-I8","jetpack_sharing_enabled":true,"jetpack_likes_enabled":true,"_links":{"self":[{"href":"https:\/\/the19thfloor.net\/index.php?rest_route=\/wp\/v2\/posts\/2736","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/the19thfloor.net\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/the19thfloor.net\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/the19thfloor.net\/index.php?rest_route=\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/the19thfloor.net\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=2736"}],"version-history":[{"count":0,"href":"https:\/\/the19thfloor.net\/index.php?rest_route=\/wp\/v2\/posts\/2736\/revisions"}],"wp:attachment":[{"href":"https:\/\/the19thfloor.net\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=2736"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/the19thfloor.net\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=2736"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/the19thfloor.net\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=2736"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}