Feb 222011
Delta Airlines recently got slapped with a hefty fine for failing to accommodate passengers with disabilities. The fine isn’t directly related to the recent incident involving Carrie Salberg, a woman with a disability who was inexplicably kicked off a Delta flight, but the size of the fine should be sufficient to persuade the company to improve its policies and employee training. Air travel is never going to be a breeze for people with disabilities, but the airlines can do much to make it far less onerous. Let’s hope Delta’s competitors take note of the fine and audit their own accessibility practices as well.
